PuffMule
Questions, answered.
Find answers about PuffMule bags, product details, orders, shipping, and returns.
Will my water bottle fit?
Our adaptive-fit bottle compartment is designed to comfortably accommodate bottles of all shapes and sizes. From your morning coffee run to your next adventure, your favorite bottle has a place right by your side.
What else can I carry?
More than just your water bottle! Our dual zippered pockets give you room for the little things you can't leave behind. Think phones, wallets, keys, sunglasses, and even passports for your next getaway. No more digging through a backpack at the airport.
Is my water bottle protected?
Your bottle deserves a little extra cushioning. Our signature puffer-inspired construction features soft padding designed to help protect your bottle from everyday bumps while keeping everything comfortably close.
Is the strap adjustable?
Of course! Whether you prefer wearing your Mule across your chest or over your shoulder, the adjustable strap lets you find a comfortable fit that moves with you.
Where can I take my PuffMule?
The better question is, where can't you? World travel, scenic hikes, city strolls, music festivals, theme parks, weekend getaways, and spontaneous adventures. PuffMule is made for the moments that take you places.
Is PuffMule comfortable for all-day wear?
That's the idea! Lightweight construction, a soft padded body, and an adjustable strap make PuffMule an easy companion for long walks, airport adventures, and days when you're constantly on the move.
How do I clean my PuffMule?
Adventures happen, and so do little spills. For everyday upkeep, gently spot-clean your bag with a soft, damp cloth, following the care instructions provided with your product.
When will my order ship?
Your next adventure is calling! Check our Shipping Information page for processing times, delivery estimates, and everything you need to know about getting your PuffMule.
What if I change my mind?
We want your PuffMule to feel like the perfect fit. If it's not quite what you expected, visit our Returns & Exchanges page to learn about eligibility and how to get started.
What if my bag arrives damaged?
That's not the first impression we want to make! Send our support team your order number and a few photos, and we'll help you get things sorted.